We have a thorough vetting and recruitment process for our caregivers, which includes: Conducting a comprehensive criminal background check Contacting and verifying professional references Confirming certifications and qualifications Conducting in-depth interviews that assess knowledge and require caregivers to demonstrate their practical caregiving skills

All our current caregivers have been trained by recognized providers accredited by SAQA. It is mandatory for all caregivers to have a minimum of 1 year's worth of work experience in the industry prior to being employed by us. We test our caregivers on knowledge prior to placement and provide refresher or supplementary training as required. Dolphin Coast Care is in the process of creating its own accredited caregiving training course. We will seek accreditation from the Quality Council for Trades and Occupations (QCTO) and registration by SAQA for the course to be recognized as an NQF qualification.

All our caregivers can cook basic meals; however, some caregivers have received additional training in cooking and are able to cook more advanced meals. We always aim to match client needs with caregiver skillset as well as personality type.

Some of our caregivers drive and have vehicles, but most do not. If you require transportation services we can assist with this separately.

We started operations in February 2023.

Storm Lindenberg has an honours degree in Medical Biochemistry from the University of Birmingham (UK), a Diploma in Caregiving, and a Certificate in Dementia Care. He has worked as a caregiver for two caregiving companies in the UK and has been leading Dolphin Coast Care since its inception in 2023.

Yes, you may request to interview up to 3 caregivers if you are requiring 1 caregiver and 5 caregivers if you are requiring 2.

If you are on a monthly contract agreement, you will always have the same caregiver(s) unless your caregiver is temporarily sick or on leave. If you require ad hoc care, you will have the same caregiver for the length of the contract. If you return for additional ad hoc care at a later stage, we cannot guarantee you will have the same caregiver.

In emergency situations, we are usually able to begin care in as little as 24hrs. For our complete matching process, including caregiver personality type matching, it usually takes 3-5 days.

We provide a managed care service. We do not just place you with a caregiver, but we manage your highly personalized care each step of the way. We primarily achieve this through reviewing daily reports from the caregivers and also through ad hoc home visits. We are also always on hand to respond to emergency situations - sometimes getting to you faster than the emergency services. We take care of all payroll duties and regulatory compliance, e.g. tax submissions, UIF declarations, Workman’s Compensation contributions etc. Additionally, we take care of paid holiday leave and sick leave. This is at no extra cost to you and has already been provided for in our Rates. When you caregiver is on leave, we will provide you with a suitable replacement caregiver. We are able to assist with extra services such as transportation, doing your shopping or running errands. Lastly, we can make use of our experience to refer you to a variety of trusted health professionals (should you need it) through the wide network we have built up on the Dolphin Coast.

Yes, we will carry out all the necessary procedures for your caregiver to obtain biometric access to your estate. We are well acquainted with most estate systems on the Dolphin Coast.

Their own bedroom with a door and access to a bathroom and shower.

This is an important part of companionship, and we always encourage our clients to eat main meals with their caregivers.

No, the cost of transport is already factored into our Rates.

Our caregivers are trained to carefully follow doctors’ prescriptions and will ensure the client takes the right medication at the right dosage at the right time. They will also record and report on medication taken. Our caregivers are not permitted to physically administer medication but will ensure you take your medication correctly. Our caregivers will monitor the supply of medication and inform the necessary parties when stocks are running low or even go to the pharmacy for you to pick up your new medication.

We will provide a suitable replacement caregiver at no extra cost to you. All leave is taken by agreement with you and any paid leave is funded by us at no extra cost to you (it is already accounted for in our Rates).

A trial shift period of one week may be requested. During this period, we will provide an alternative caregiver if you request this due to personality type differences. In case no trial shift period has been agreed to or if it has expired, you may request for us to source, vet, train, and employ an alternative caregiver at any time, chargeable at R500 for every alternate caregiver.

One month of notice, unless agreed otherwise due to exceptional circumstances.

See our ‘What We Offer’ page here.

The caregiver will provide daily reporting on a WhatsApp group with our management and your loved ones. Reports will be sent once per day for shifts lasting 4-6 hours, twice for shifts lasting 8-10 hours, and three times for shifts lasting more than 10 hours or for live-in care.

No. All fees are detailed in the client agreement.